APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • White House Spotlights Local Barriers to Affordable Housing Development

    Apartment Industry Advocates,Last month the Obama Administration weighed in on one of the seminal issues impacting local communities and one with which our industry finds itself struggling again – housing affordability. What might surprise you is that the message from the White House was not directed at property owners. The Housing Development Toolkit opens with this:Over the past three decades,...
  • New EPA Regulations for Handling HFC's

    The Environmental Protection Agency has updated the regulations that govern purchasing and handling refrigerant. This change can affect the way that we provide service to our residents during the hot summer months. Many of the changes expand the scope of the rules beyond ozone protection and include substances that are known to produce climate change.  This includes regulating Hydrofluorocarbon’s...
  • Overtime Rule Threatens Our Most Important Asset: Customer Service

        Every day, my staff walks past a poster I hung over a decade ago. It says: “If You Don’t Take Care of the Customer, Someone Else Will.” For me, it’s not a cliché. It’s part of what I learned growing up an Irish Catholic kid in South Boston: how you decide to treat people is a simple but determinative driver of your own success. I am retiring later this year, after 17 years at NAA. In...
  • It’s a Zoo Out There

    Did you know that a resident is entitled to ask for a reasonable accommodation request for any animal? While the most common requests involve dogs and cats, roosters, ferrets and boa constrictors are a few real-life examples in a growing list of animals that are claimed to provide emotional support. Per U.S. Department of Housing and Urban Development (HUD) guidelines, a disabled resident should...

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